1. The seller is obligated to take back the purchased products only if the product or products are defect or deficiency, if the buyer is not suitable for the size of the selected product and the seller is not suitable for the size of the pitch to offer. ODLO products are of high quality and the defect or deficiency have never yet encountered! However, if this should ever happen, the seller is obliged to provide the replacement product or return the money in its absence. In other words, there is no right of withdrawal Purchaser Obligations Act, and our e-shop is like a regular store – you can return a defective product or too small/to big product. We are fully confident in the quality of ODLO and have not yet disappointed. Two product groups are those that may require advance try: Hats/scarves and Underwear. In these cases, the buyer may withdraw from the purchase contract on desire.
  2. Deadline for products refund is 14 calendar days. Returnable product must not be used and must be attached to the manufacturer labels, same when buying. The same conditions apply to the replacement of the product.
  3. Product return (also in the case of exchange) is carried out at the expense of the Buyer through SmartPost parcel terminal. Destination parcel terminal is located in the Tallinn’s Pirita Selver, at the name of Kodupartner OÜ, phone No +372 5244027.
  4. Claims about products can be made in writing within six months after purchase and every complaint is reviewed separately.